$180/Hr – Support Services Contracts

Technical Support

Online Via Forum & Email • Free

Phone, After Business Hours 24/7 • $350/hr (1 hr min)

Any support calls after hours or on holidays will be billed at the after-hours rate. There is a 1-hour minimum charge.

Design Consultation

Without Total Care™ Support • $270/hr

With Total Care™ Support • $240/hr

Customers who have purchased the Total Care™ Support Only Contract or the Support & Upgrade Protection Contract will receive a discount on design consultation services.

On-site Consultation • $240/hr + travel & expenses

On-site consultation is only available to customers who have purchased the Total Care™ Support Only or Support & Upgrade Protection Contract. There is a 40-hour minimum charge, plus travel and expenses.