$180/Hr – Support Services Contracts
Online Via Forum & Email • Free
Phone, After Business Hours 24/7 • $350/hr (1 hr min)
Any support calls after hours or on holidays will be billed at the after-hours rate. There is a 1-hour minimum charge.
Without Total Care™ Support • $270/hr
With Total Care™ Support • $240/hr
Customers who have purchased the Total Care™ Support Only Contract or the Support & Upgrade Protection Contract will receive a discount on design consultation services.
On-site Consultation • $240/hr + travel & expenses
On-site consultation is only available to customers who have purchased the Total Care™ Support Only or Support & Upgrade Protection Contract. There is a 40-hour minimum charge, plus travel and expenses.